Frequently Asked Questions

• Are there any platform fees?

  There aren't any platform fees in any plan, including during the free trial. This means that 100% of the value of each sale will go straight into your Stripe or Paypal account, minus the small credit card processing fees that those payment processing companies might charge.

• How powerful is the free trial?

  It's pretty powerful. You can test all the main features 30 days. For example, you can create and even sell your first online course using Stripe or Paypal with no problem, and fully test all the features of the platform.

• Can I upgrade or downgrade my creator plan easily?

  Yes, you can easily upgrade, downgrade or cancel your plan at any time from inside your dashboard.

• What is the Team Plans feature in the Pro plan?

  With this feature, you can sell team subscriptions to companies. For example, a company might purchase you a subscription for a team of 10 employees.

• Can I sell E-books?

  Yes, besides videos you can also upload E-books under the form of a PDF or other file types and add them to a premium lesson and sell them that way.

• Can I create free courses?

  Yes, in fact we recommend that you create at least one small free course. A free course is a great way of growing your student base and your mailing list as well.

• Can I give free access to certain lessons?

  Yes, in fact we recommend that you mark a certain number of lessons as free for each premium course, especially the introductory lessons in order to give students a chance to take a closer look at the course before buying.

• What type of other promotional tools do I have available?

  Besides being able to create free courses and mark certain lessons as free on premium courses, you can also create promotional coupons for individual courses for events like Black Friday or New Year, and send them to your mailing list. You can also create coupons for recurring subscriptions and sell your courses in bundles.

• What type of lessons can I create?

  Besides video lessons, you can also create many other types of lessons, including digital downloads, text lessons, quizzes, assignments and audio lessons.

• Can I get access to student emails?

  Yes, you can access the email of any student that logs in to your website, as well as any student that submits his email to the newsletter via the top menu Newsletter button or any of our embedded forms. You can also add the student email to your mailing list automatically, by integrating your account with your email provider.

• Do I have to use a custom web domain?

  No, this is completely optional, you can also host your courses directly on our domain as well. For example, let's say that you are a yoga instructor. You can start your online school and we will host it for you for example at yoga-school.onlinecoursehost.com. Later on, if you want to use your own custom domain you can request us to activate the yoga-school.com domain and we will take care of it.

• How do I request the activation of a custom web domain?

  You can do this by logging in with your creator account, and accessing the Admin => Domain menu (Pro plan needed). From there you can fill in the custom domain activation form and we will begin the process of domain activation.

• Will you take care of website security for the custom domain?

  Yes, we will set up a secure SSL connection for your website for free. If you already have your own certificate, you can send it to us as well and we will install it.

• Do I have to own the custom domain?

  Yes, the custom web domain is a main part of your brand and it's essential that you own it already, before starting the process of activating a custom domain.

• Any other questions?

  No problem, we are happy to hear from you! You can always reach us using the chat window below and we will get back to you ASAP, typically within the day.